FAQs

As a specialty distributor, Reliance is committed to providing Hospital and Infusion pharmacies with the pharmaceuticals they need when primary suppliers cannot. That’s what we do…and all we do.

How do we do it so well? We work with many of the nation’s top manufacturers and wholesalers to acquire and distribute vaccines and supply sensitive pharmaceuticals to our customers. Established in 2003 to address a specific challenge in our industry, Reliance earns the trust of pharmacies around the country with our ability to respond to emergency requests for pharmaceuticals in short supply.

What products does Reliance offer?

We sell virtually any pharmaceutical that your facility uses with the exception of controlled substances.

Please visit our Products page for more information.

How does Reliance ensure facilities stay compliant?

Reliance provides pharmacies with Transaction Data for every single product that we sell. Our Compliance Department works diligently to make sure we stay current with the laws and regulations in all 50 states. Reliance is an FDA Authorized Trading Partner and is DSCSA compliant, offering free electronic T3 storage for six years as required by FDA.

Why are prices higher than what a hospital pharmacy may find with its GPO contract?

Reliance usually steps in when there is a supply disruption and a pharmacy cannot get the product their patient needs through your primary contracts. Pharmacies we work with perform a Price/Cost/Impact analysis to determine whether a purchase makes sense. Pharmacies are never pressured to buy and it’s always OK to say “no thanks” if the impact to a facility does not justify the higher cost. A dedicated representative is there to facilitate your decision.

How is Reliance able to deliver a product when other wholesalers cannot?

Most facilities have one primary wholesaler/distribution center from which they can order their drugs and supplies. Our purchasing department communicates with a network of wholesalers nationwide. As soon as we receive a call with the details of a needed item, we tap into our Authorized Distributor network to quickly locate what’s needed, saving lots of valuable time!

In some instances, even we cannot find product; in that case, we let the facility know quickly so it can explore available options.

How does Reliance store and handle product?

Our compliance team is dedicated to maintaining the highest standards in the industry. All our products are stored, shipped, and handled according to manufacturer specifications and strict Policies and Procedures.

How does a hospital or infusion pharmacy set up an account?

Set-up for initial orders is quick and easy. Pharmacies can set up a User Account on the Quick Quote page of our website or call us at 1.866.210.1591 and ask to speak with one of our representatives. Also, there are no minimum orders or monthly purchasing quotas, we are here to serve you on an emergency basis.

How fast do facilities receive orders that they’ve placed with Reliance?

In most cases, we can get your order to you for the next morning, even on Saturdays. We can also provide same-day delivery if it is needed. Your Reliance representative will be happy to provide you with tracking and delivery confirmations.